This ITIL® Foundation course conducted in Singapore aims to achieve the following objectives:
Provide insight into the best practices for IT Service Management (ITSM).
Explain & discuss ITIL framework, the theory and the concepts.
Focus on the terminology and relationships between the ITIL® processes.
Prepare participants for the exam.
Who Should Take this course ITIL® Foundation in Singapore.
IT support and technical staff.
Help Desk/support/operations staff.
Support/Help Desk/technical services managers.
Network support staff.
Business Relationship Managers.
ITIL Foundation
At the end of the course, student will sit for the ITIL Foundation exam in Singapore.
Those who managed to pass scoring 65% will be awarded ITIL Foundation Certificate from LCS.
Pre-requisites
Accredited Foundation training is strongly recommended but not a prerequisite.
Training Duration:
Full-time: 3 weekdays or 3 Sats (9.30am - 5.30pm)
Part-time: 6 sessions, twice or thrice a week (7pm to 10.00pm)
Training Methodology & Materials:
Three days / 6 sessions instructor-led course combining lectures, exercise and practical examples
Recommended Personal Study of 18hours
Maximum ratio of 25 students to one trainer but usual class size is kept below 12.
ITIL Foundation Exam Syllabi
Module Credt value=2
Exam Type: 40 Multiple Choice Questions
Exam Duration: 60 minutes.
Supervised: Yes
Open Book: No
Passing Score: 65% or 29/40
Marking Method: Only one option is correct and awarded a mark.
Delivery: Paper-based or Computer-based. We conduct Computer-based Exams.
Course Outline:
Introduction
History of ITIL® -
ITIL® Qualification scheme
Service Management as a Practice Service
Service Management
Processes -
Roles -
Organisation
The Service LifeCycle
The Structure, Scope, Components and Interfaces of the ITIL® Library
ITIL® Service Life Cycle
Service Strategy
Service Models
Service Portfolio Management
Demand Management
Financial Management
Return on Investment
Service Design
Design -
Service Catalogue -
Management
Service Level Management -
Capacity Management -
Availability Management -
IT Service Continuity -
Management
Information Security -
Management
Supplier Management
Service Transition
Change Management
Service Asset and Configuration Management (SACM)
Release and Deployment Management
Service Knowledge Management
Service Operation
Incident Management -
Event Management -
Request Fulfilment -
Problem Management
Access Managemen
Continual Service Improvement
The Continual Service Improvement Model
IT Governance across
Service Life Cycle
Technology and Architecture
Generic requirements for - an integrated set of Service
Management Technology
Understand how Service Automation assists with integrating Service
Course is Expanded CITREP Endorsed upto 50% capped $2500.
Expanded
CITREP terms and conditions apply.
Please refer to www.ida.gov.sg/CITREP for more details.
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